Due to its international presence and compliance with the relevant international standards, the BAUSCH Group has already successfully implemented high-level customer service and customized project management.
Our expert teams of experienced project managers and engineers talk to you to understand precisely what you need your machines to achieve and then use this information to tailor the machines accordingly.
We emphasize constant dialogue to find the perfect solution for your packaging requirements based on your circumstances. After successful commissioning and startup, we keep in close contact to monitor machine efficiency.
In addition to in-house research and development, BATG works with several partners in the industry on a project basis to achieve the best possible solutions for each client. BATG assumes complete project responsibility, allowing a single point of contact to provide custom solutions.
As a machine manufacturer, we want to make sure our product is installed, connected, and set-up correctly for optimum performance.
Our qualified technicians and engineers ensure fast and efficient equipment commissioning from unpacking to training. We assist in the validation process and provide installation and operational qualification (IQ/OQ) and comprehensive documentation packages based on requirements.
For scheduled maintenance programs, we offer various levels of service contracts.
Due to the proximity of our locations to customers, we make sure that on-site technicians are available on short notice. The immediate first response is accessible through our customer service department. Our call center assists you by walking him through several steps on the phone.
In other cases, our service technicians are available for dispatch within a few hours to repair and maintain the machines on site. BATG also offers tool carts to organize size parts, customized autoclavable part racks, and set-up stations for preparing components, hand tools, etc., to improve the organization and ergonomics for efficient repair.
Our warehouses hold extensive inventories of spare and wear parts. Our ERP system enables us to locate spare parts and expedite them immediately.
If we do not have a particular part in stock, our relationship with reliable vendors enables us to supply you with the needed parts quickly. Non-purchased machine parts are marked and can be reproduced in our in-house machine shops at any time, ensuring 100% inspected high-quality parts.
Constant advances in technology require companies to upgrade and/or retrofit their current equipment to meet the latest industry standards.
BAUSCH Advanced Technology Group can analyze your existing machines and recommend solutions to repair, upgrade, optimize, and re-introduce an older machine into a production line. The retrofitting may involve mechanical and electrical, pneumatic, or software upgrades, depending on the machine’s condition.
Our core competence in project management delivers results. Upon acknowledgment of an order, a dedicated Project Manager will be your contact throughout each project phase.
We highly value customer-manufacturer-supplier collaboration, and your project manager will lead this multi-disciplinary team, provide timely status reporting, and be the single point of contact to deliver your custom-built equipment on time and within budget.
BAUSCH Advanced Technology Group designs, manufactures, and services controlled and aseptic fill-finish packaging equipment for the pharmaceutical and related industries.